FAQ
What is the delivery time?
Ships within 1 to 3 business days after your order is confirmed.
Once your order has shipped, it will be delivered to you in 8 to 10 days.
How can I track my order?
As soon as your order is shipped, you will receive a confirmation email with a tracking number to follow your package in real-time.
Is payment secure?
Yes, all your payments are 100% secure. We use Shopify's payment infrastructure, ensuring a safe and reliable transaction with every order.
What is your return policy?
You have 14 days after receiving your order to make a return. Items must be returned in their original condition and with their tags.
If you need assistance, our customer service is available via Nevaluxury.fr@gmail.com
How do I contact customer support?
Our team is available 7 days a week via our TikTok @nevaluxury.fr or by email at Nevaluxury.fr@gmail.com.